Help, your way.
Most questions answer themselves inside the product, with account-aware help that knows your setup. For everything else, here is how to reach us.
How to get help
Three primary paths, in the order most users find fastest.
Ask in-product
Open any GearHead conversation and ask. The in-product help system is account-aware and knows your setup, your integrations, and your plan. Most questions get answered in seconds.
Open GearHead →Email us
For account questions, billing, or anything that needs a human on our end. We read every message. Email is the right channel for anything sensitive.
support@gearheadai.app →Browse the help center
40+ workflow tutorials, account-aware FAQ, guided onboarding flows. Everything searchable, organized by tool and by use case. Available without logging in.
Open the help center →All systems operational
For real-time uptime, scheduled maintenance windows, and historical incident reports, see status.gearheadai.app.
What to expect from us
Response time targets by plan. We measure ourselves against these and report on them quarterly.
Personal
Email response within 3 business days for most questions.
Pro
Email response within 1 business day. Priority queue for time-sensitive issues.
Teams
Email response within 4 business hours. Dedicated support channel option available.
Framework
Direct line to your account engineer. Custom SLAs available as part of your contract.
The questions we get most
How do I get started?
Two paths, pick the one that fits you better.
Sign up directly if you want to get into the product right away and explore. Personal plan starts at $19/month, Pro at $29/month, Teams at $39 per seat. Onboarding tour walks you through setup once you are in.
Request a demo if you would rather see GearHead working on your specific business first. We will set up a 30-minute walkthrough tailored to your industry and handle the onboarding directly if you decide to move forward.
How is my data handled?
Encrypted at rest with AES-256, in transit with TLS 1.3. Stored on US-based infrastructure with per-account encryption keys. We do not train our models on your data. We do not sell it. Audit trails capture every meaningful action.
Full architecture detail at the security platform page.
Can I cancel anytime?
Yes. Monthly plans cancel at the end of the billing cycle. Annual plans can be cancelled at renewal. There are no early-termination fees and no contracts on the standard plans (Personal, Pro, Teams).
Framework deployments are contract-based and have their own terms, which we work out during scoping.
What happens to my data if I cancel?
You can export everything before you cancel, in standard formats. After cancellation, your data is retained for 30 days in case you change your mind, then permanently deleted. Audit log of the deletion is retained for compliance purposes.
Do you offer training for my team?
Teams and Framework customers get a structured onboarding flow that includes role-by-role training for each team member. We also offer custom training sessions for larger rollouts. Reach out through your account contact or support@gearheadai.app for details.
I found a bug. Where do I report it?
Email support@gearheadai.app with as much detail as you can: what you were doing, what you expected, what happened instead, browser and device, and a screenshot if possible. We triage daily.
For security-related issues, please email security@gearheadai.app directly and we will respond within 24 hours.
Can I request a feature?
Yes, and we read every request. Email support@gearheadai.app with what you are trying to accomplish (not just what you want us to build) so we can think about the right solution. Some features have landed because a single user described a real problem clearly.
Is GearHead HIPAA-compliant?
The architecture is HIPAA-aligned: encryption, audit logging, role-based access, BAA-eligible integrations. For practices that need a signed BAA from us, that is available as part of Framework deployments. The standard plans (Personal, Pro, Teams) support HIPAA-aligned workflows but do not include a signed BAA.
If you are a healthcare practice evaluating GearHead, please request a demo and we will walk through what level of BAA support fits your situation.
What if I need help with a non-GearHead product (Sensei AI, EverEssence, Framework deployment)?
For the licensed products that are part of the GearHead family but deployed through partners or as custom builds, support typically routes through your direct contact. If you are not sure where to send a question, email support@gearheadai.app and we will get you to the right place.
Still need a human?
Email is the fastest path. We read every message and respond personally.